Privacy Policy

House of Henry Co, LLC has created this privacy statement in order to demonstrate our firm commitment to your privacy and security. This policy describes House of Henry's practices with respect to the collection of user information from this website. This document only applies to www.HouseofHenry.co. We have taken extra steps to ensure your online shopping experience is safe and secure. As a visitor to House of Henry, you have the right to understand our information privacy practices prior to providing House of Henry with any of your personal information, which is any information that can be linked to a specific individual such as a name, address, phone number or email address.

 

WHAT INFORMATION WE COLLECT

House of Henry only collects information that you voluntarily provide to us.

 

HOW WE USE YOUR INFORMATION

House of Henry uses your personal information only for the purpose of responding to and fulfilling your requests for House of Henry products and services.

 

WHO WE SHARE YOUR INFORMATION WITH

We do not share the collected information with anyone. We respect your privacy.

 

HOW YOU CAN CONTROL THE USE OF YOUR INFORMATION

House of Henry provides you with choice and control over the collection and use of your personal information, as well as a means of updating and correcting any personal information stored in your customer profile.

 

HOW YOU CAN DECIDE WHAT MARKETING COMMUNICATIONS YOU'LL RECEIVE

House of Henry provides you with the opportunity to choose the promotional communications you wish to receive. If you choose not to subscribe for any promotional email or text services that House of Henry provides, then you will only receive notifications that relate to your purchases from House of Henry.

 

HOW WE PROTECT YOUR INFORMATION

To ensure the confidentiality of your personal information, House of Henry uses leading security technology and procedures that are reviewed regularly by our Security Management.

 

OUR PRIVACY STATEMENT

This House of Henry Privacy Statement discloses the information privacy practices for House of Henry. By providing you with this Privacy Statement, House of Henry is pledging our continued commitment to protecting the information you provide to us. We regularly examine our information privacy practices to determine whether we are adhering to the disclosures about the collection, use, sharing and protection of your personal information made in this privacy statement.

 

INFORMATION COLLECTED ABOUT YOU

House of Henry collects personal information about you that you voluntarily provide. Personal information includes information that can identify you as an individual, such as your name, phone number, or email address. Most web pages at House of Henry can be accessed without providing any personal information. However, you are required to register at House of Henry in order to make a purchase, and your personal information is needed to process and fulfill your order requests. On all pages that collect personal information, we specifically describe what information is required in order to provide you with the product or service you have requested.

 

House of Henry COLLECTS PERSONAL INFORMATION WHEN YOU:

  • REGISTER AN ACCOUNT

House of Henry collects your email address and password when you register at our website.

  • COMPLETE YOUR USER PROFILE

House of Henry collects the full name, address, city, state, zip, country, email address, shipping information and credit card information. This information is stored in the My Account area of House of Henry.

  • MAKE A PURCHASE

House of Henry collects the billing address of the credit card that is used to make a purchase. We will also collect credit card information, including card number, card type, cardholder name, and expiration date, in order to bill you for your purchases through House of Henry.

  • PARTICPATE IN SURVEYS OR CONTESTS

Occasionally, House of Henry may offer our site visitors an opportunity to participate in a survey or contest. Information collected by House of Henry when you participate in a survey or contest may include your full name, email address and street address.

  • CONTACT House of Henry

House of Henry collects personal information such as your full name, zip code, email address, and/or contact number whenever you submit a question or suggestion, or request assistance with viewing or accessing your account, or logging in to House of Henry.

OTHER INFORMATION WE COLLECT

Some information is collected automatically every time you visit House of Henry. House of Henry collects information about your computer and assigns you a "cookie" (a small, unique identifier text file) when you visit House of Henry. You do not provide this information; it is collected automatically as a means of supporting your visit to our site. This cookie does not contain any personal information.

 

COOKIE TECHNOLOGIES

As a visitor to houseofhenry.co, you will be assigned a permanent cookie file on your computer's hard drive. Cookies are used to enhance your user experience by storing information (i.e. login credentials, abandon cart reminders,  and browse tracking) in a cookie stored on your hard drive You may choose to not receive a cookie file by enabling your web browser to refuse cookies or prompt you before accepting cookies. Be advised that refusing to accept a cookie may prevent you from accessing the full benefits of the House of Henry online store. When you access the My Account area of houseofhenry.co, you are required to login using your email address and password. Once you login, we record the email address in the cookie file on your computer. We may also record your password in this cookie file. Permanent cookie files remain on your computer's hard drive until you manually delete the file. 

 

COMPUTER INFORMATION

House of Henry collects certain technical information from your computer each time you request a page during a visit to House of Henry. This information is collected from your computer's web browser and may include your IP address, operating system, web browser software (e.g. Google Chrome, Safari, Internet Explorer), screen resolution, and referrer website. Wireless users: Please check with your wireless company if you are using your cellular phone to access the Internet to understand whether personal information may be used to identify you.

 

INFORMATION WE COLLECT MAY BE USED TO:

  • REGISTER AN ACCOUNT

We use your information to create your account at House of Henry

  • SEND EMAIL, AND TEXT NOTIFICATIONS FOR SPECIAL PROMOTIONS, ORDER CONFIRMATION AND TRACKING

If you choose to receive communications about special promotions, we may use your email address, or phone number to send you communications about surveys, contests and marketing information, along with order confirmations, and tracking. We may use your email address or telephone number to contact you about your purchase and availability.

  • RESPOND TO YOUR QUESTIONS OR SUGGESTIONS

We may use your email address or telephone number to respond when you submit a question or suggestion, or request assistance logging in to your House of Henry account.

We collect information about your computer (not your name, address, email address, or telephone number) through your permanent cookie file for the purpose of assessing the effectiveness of site content and traffic. This data allows us to improve the quality of your visit by streamlining your ability to navigate the site and develop featured programs and content that will be of interest to our site visitors.

 

CREDIT CARD GUARANTEE

Your credit card is protected whenever you make a purchase through House of Henry Co, LLC. If any unauthorized charges appear on your credit card statement within 12 months of your last House of Henry transaction, report this fraud to your credit card provider and contact us immediately at (949) 922-2385 or darci@houseofhenry.co. Most credit card companies cover all charges resulting from credit card fraud, or may limit your responsibility to $50, the maximum allowed under the Fair Credit Billing Act. House of Henry is committed to making sure you are covered.

 

OUR LEGAL OBLIGATIONS

House of Henry may disclose information against someone who poses a threat to House of Henry’s interests (such as customer fraud) or whose activities could bring harm to others.

 

CONTROL ACCESS TO YOUR INFORMATION

House of Henry believes that site visitors should have control over the collection and use of their personal information. Logging in to House of Henry allows registered visitors to view and change their account settings. The email settings option lets you change your email address. You can change your shipping information from your account profile; update your name, phone numbers, and credit card information associated with your profile. You can also close your House of Henry account by emailing support@houseofhenry.co

 

YOU MAY RECEIVE COMMUNICATIONS FROM House of Henry WHEN YOU: 

  • REQUEST A FORGOTTEN PASSWORD

When you request your password, we will send your password via email. All you need to enter is your email address. 

  • MAKE A PURCHASE

Each time you make a purchase through House of Henry you will receive confirmation of your new purchase via email and/or text.

  • ELECT TO RECEIVE PROMOTIONAL COMMUNICATION

When registered at House of Henry.com, you will occasionally receive opt-in email and text messages notifying you of special promotions if you sign up for this service. Promotional emails and texts are intended to inform you of new or special deals that are available from House of Henry.

  • REQUEST CUSTOMER SUPPORT OR SUBMIT A QUESTION/SUGGESTION

When you request assistance viewing or accessing your account, we will respond to you via email, live chat or telephone.

 

PROTECTING YOUR INFORMATION

We want our site visitors to feel confident about using House of Henry to make a purchase, so we are committed to protecting the information we collect. House of Henry has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Currently, House of Henry only stores the information you provide when registering at House of Henry. Our systems are configured with data encryption technologies and industry-standard firewalls. When you send personal information to House of Henry over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission. To verify the security of our site, look at our URL in your browser window. The letter "s" added to the "http" indicates that SSL is in effect. Also, in many cases, your browser will warn you if you are about to send information via a site that is not secure.

 

CHANGES TO THE PRIVACY POLICY

House of Henry reserves the right to modify or amend this Privacy Policy at any time and for any reason. If there are material changes to this policy or in how House of Henry will use your personal information, House of Henry will prominently post such changes prior to implementing the change.

Regardless of later updates, we will abide by the information privacy practices described in the Privacy Policy posted at the time you provided us with your information.

If you have questions about our Privacy Statement, please email us at support@houseofhenry.co

 

CONTACTING House of Henry

We want to make sure you have control over your online experience as a House of Henry customer, from purchasing your merchandise to protecting your personal information.

All emails will receive a response within 3 business days, but usually much sooner. Agents will address any questions or concerns you may have about your House of Henry purchases. We will do our best to respond to your request for assistance or other questions about House of Henry within 1 business day.